Job Description:
Healthcare Executive Placements, Inc. (HCEPInc) is seeking an Interim Assistant Nurse Manager, After Hours Hospice Clinical Support for a W2 Contract position based in Downey, California.
Summary:
The Interim Assistant Nurse Manager, After Hours Hospice Clinical Support provides operational and clinical leadership for the after-hours hospice call center, ensuring timely, compassionate, and high-quality telephonic support for hospice patients, families, caregivers, and interdisciplinary care teams. This leader partners with the Nurse Manager to oversee daily call center operations, support nursing staff, maintain regulatory compliance, and promote evidence-based clinical practice. The role is responsible for ensuring efficient workflow, staffing coordination, quality outcomes, and exceptional member experiences while supporting the organization's commitment to integrated, patient-centered hospice care.
Essential Functions:
Assist in the daily operations of the After Hours Hospice Call Center, ensuring safe, efficient, and patient-centered care delivery.
Provide leadership, coaching, and clinical support to hospice call center nurses and other assigned staff.
Serve as a clinical resource for complex patient situations, symptom management, triage, and end-of-life care decisions.
Ensure accurate assessment, documentation, and disposition of patient calls in accordance with organizational policies, hospice regulations, and evidence-based practice.
Support performance management through staff coaching, competency development, performance evaluations, and ongoing education.
Collaborate with hospice field clinicians, physicians, pharmacies, home health teams, and other interdisciplinary partners to coordinate seamless patient care.
Monitor quality metrics, patient satisfaction, documentation standards, and regulatory compliance; participate in quality improvement initiatives.
Assist with staffing schedules, productivity monitoring, and operational planning to ensure appropriate coverage during evenings, nights, weekends, and holidays.
Promote a culture of patient safety, accountability, teamwork, and continuous improvement.
Utilize multiple technology platforms, including Microsoft Office Suite, Microsoft Teams, and electronic health records, to support communication, documentation, reporting, and operational efficiency.
Participate in departmental meetings, leadership initiatives, and organizational projects as assigned.
Qualifications:
BSN or BA in health care related field required. Masters preferred.
Current California RN license required.
Certifications: BLS and ACLS certifications required.
Hospice clinical nursing experience including 2 years leadership experience required.
Experience working with MS Office, Excel and MS Teams required.
Call Center/Telehealth experience preferred.
Experience with EPIC charting preferred.
About Healthcare Executive Placements Inc. (HCEPInc.):
HCEPInc. values diversity – in backgrounds and in experiences.
Since our inception, we have witnessed how our diverse workforce has thrived while contributing to the increases in innovation and advancements in the client organizations we serve.
HCEPInc. is committed to Diversity, Equity & Inclusion and is striving to build an even more diverse, inclusive team that reflects the people and communities where we live and work.
HCEPInc. is an equal opportunity employer that considers and employs qualified individuals based upon job related qualifications regardless of race, color, sex, religion, creed, physical or mental disability, veteran's status, sexual orientation, national origin, age, or any other status protected under applicable local, state, or federal law.
HCEPInc. takes affirmative action to employ and advance in employment qualified employees and applicants who are disabled, disabled veterans, recently separated veterans, Armed Forces services medal veterans, and other protected veterans.
HCEPInc. is a Certified Minority Owned Business and OFCCP compliant.